Designing an Onboarding Journey That Tenants Actually Enjoy
Transform move-in week into a concierge moment that delivers five-star reviews and long-term renewals.
First impressions shape the entire tenancy. An intentional onboarding journey reduces support tickets and sets the tone for collaborative communication.
Start before the keys exchange
Send a digital welcome pack with utility transfer links, appliance guides, and amenity maps. Include a short video tour highlighting smart-home features.
Schedule a comfort call
Within 72 hours, call or video chat to answer questions. Offer to book maintenance slots for any snagging requests and share the escalation pathway.
Celebrate the community
Introduce tenants to resident events, local partner discounts, and your newsletter. Encourage feedback through a quick survey and act on suggestions during month one.
By mapping every interaction, you convert admin tasks into hospitality touchpoints.
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